Privacy Policy

1. Statement of Intent
From time to time, you will be asked to submit personal information about yourself (e.g. name and email address etc) in order to receive or use services on our website. Such services include newsletters and competitions, live chats and message boards and personalised services such as "funding update". By entering your details in the fields requested, Health Action Charity Organisation will be able to provide you with the services you select. Whenever you provide such personal information, we will treat that information in accordance with this policy. Our services are designed to give you the help and information that you want to receive. Health Action Charity Organisation will act in accordance with current legislation and aim to meet current internet best practice.

2. Information On Visitors
During the course of any visit to Health Action Charity Organisation, the pages which you see, along with something called a Cookie, are downloaded to your computer (see paragraph 3 below for more on this). Most, if not all, web sites do this, and that's because cookies allow the web site publisher to do useful things like find out whether the computer (and probably its user) has visited the site before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit. Any information that is supplied by cookies can help us to provide you with a better service and assists us to analyse the profile of our visitors. For example: if on a previous visit you went to, say, "African AIDS Helpline", then we might find this out from your cookie and highlight particular information - which you may find interesting, on a second visit. 

3. What is a cookie?
When you enter a site your computer will automatically be issued with a Cookie. Cookies are text files which identify your computer to our server. Cookies in themselves do not identify the individual user, just the computer used. Many sites do this whenever a user visits their site, in order to track traffic flows. Cookies themselves only record which areas of the site have been visited by the computer in question, and for how long. Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time, although this of course means that certain personalised services cannot then be provided to that user. Even assuming you have not set your computer to reject cookies, you can browse our site anonymously until such time as you register for Health Action Charity Organisation services.

4. Submitting Personal Information
When you supply any personal information to Health Action Charity Organisation (for example for competitions, chats, or Health Action Charity Organisation’s personalised services) we have legal obligations towards you in the way we deal with that data. We have to collect the information fairly, (see the notices on particular web pages which let you know why we are requesting the information) and to let you know how we will use it and whether we will pass the information on to anyone else. We will hold your personal information on our systems for as long as you use the service you have requested, and remove it in the event that the purpose has been met, or, in the case of a personalised service, such as "funding alerter", you no longer wish to continue your registration as a personalised user. Where personal information is held for people who are not yet registered, but have taken part in other Online services (for example competitions), that information will be held only as long as necessary to ensure that the service is run smoothly. We will ensure that all personal information supplied is held securely, in accordance with the Data Protection Act 1998.

5. Access To Your Personal Information
You have the right to request a copy of the personal information which Health Action Charity Organisation holds about you and to have any inaccuracies corrected. (We charge a fee of £10 for information requests.) Please address requests to the Data Protection Officer ( ). 

6. Direct Marketing And user Surveys
As Health Action Charity Organisation’s services expand, there will be more opportunities to enhance the services provided to you. From time to time we may provide you with details of other Health Action Charity Organisation services and products which may be of interest to you and offer you the opportunity to subscribe to them. We may also offer you the opportunity to participate in surveys carried out by Health Action Charity Organisation or its agents which help our research into the types of service we offer. Health Action Charity Organisation will keep a record of information provided by you. Please note that any information you provide to Health Action Charity Organisation will only be used within Health Action Charity Organisation, and will never be supplied to third parties without first obtaining your consent. The only time we may do so is if we are obliged by law to disclose information. For any and all email transmitted information you will be provided with an unsubscribe mechanism. We will only send you by email information that you have opted to receive. Your email address will only be used for the sole purposes of communicating with you and not provided to other organisations.

7. Users Under 18
If you are under 18, please make sure that you obtain your parent/guardian's permission beforehand whenever you provide personal information to Health Action Charity Organisation's website. Users without this consent are not allowed to provide us with personal information. Also, if you do use this site for information about fundraising, campaigning or supporting the work of Health Action Charity Organisation please let an adult know.

8. Security
No data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information Health Action Charity Organisation cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.

9. Fraudulent Online Activity
Health Action Charity Organisation endeavours to prevent online fraudulent activity taking place. In order to prevent this activity from happening we have put additional security checks in place on our website. As a result of these checks there are times when we will be unable to process card transactions on the first attempt due to missing or incorrect information. This could include an uncompleted field or missing/incorrect address information. On these occasions we will encourage the cardholder to contact our helpdesk in order to complete the transaction or to try again online using a different card. If you would like to speak to someone about a transaction you have made please contact our helpdesk on 01634 844044 between 9.00am – 5.00pm from Monday to Friday, or you can email them at  

For more information, please contact: